Software Engineer

Microsoft
1077974
Seating Arrangement Not Specified
Charlotte, NC
Full Time
Pay Range Not Provided
July 13, 2021
Direct Hire

Language(s):

  • Python
  • Java
  • C++
  • C#

Interview Format(s):

  • Not Specified

Interview Content(s):

  • Not Specified
We are actively hiring Software Engineers to join the CSES Engineering Team, responsible for designing and building scalable and secure software support solutions for microsoft customers. The team primarily focusses on building Conversational AI using Machine Learning to provide digital support experiences to Microsoft customers and support engineers.

We are a young, fast, and dynamic team with startup culture that loves to take on big challenges, solve them and move onto the next. We have a vibrant developer ecosystem that is constantly growing coupled with steady adoption by many Microsoft services that is constantly challenging us with high scalability design problems. As a member of the team, you’d be getting opportunities to deal with these technical challenges on a regular basis and take our platform innovation to next level.

The vision of our Azure CXP group is to empower every Microsoft customer by creating the world class support experience for our customers, empower customers to self-solve their issues, and increase customer satisfaction with their self-help experience.

Responsibilities

As a CSES Software Engineer, you will be responsible for building customer and agent-facing digital support capabilities. Key responsibilities include:

Development Lifecycle: A successful candidate should have experience in multiple phases of development cycle and will leverage this experience to design, build, deploy, and maintain online support features for customers.

Technical Excellence: SWEs demonstrate a passion for technology, a curiosity to ‘go deep,’ and an ability to quickly learn, estimate the work effort and build upon past experiences to deliver innovation.

Collaboration: Our engineers work with others within an immediate team, as well as across business units and various groups of the company to co-create solutions.

Customer Focus: Understands how engineering decisions result in added customer value.

Drive For Results: Our SWEs are flexible, adapt to any situation, and navigate ambiguity to solve problems and eliminate obstacles to delivering on-time results.

As a CSES Software Engineer, you will be responsible for building customer and agent-facing digital support capabilities. Key responsibilities include:

Development Lifecycle: A successful candidate should have experience in multiple phases of development cycle and will leverage this experience to design, build, deploy, and maintain online support features for customers.

Technical Excellence: SWEs demonstrate a passion for technology, a curiosity to ‘go deep,’ and an ability to quickly learn, estimate the work effort and build upon past experiences to deliver innovation.

Collaboration: Our engineers work with others within an immediate team, as well as across business units and various groups of the company to co-create solutions.

Customer Focus: Understands how engineering decisions result in added customer value.

Drive For Results: Our SWEs are flexible, adapt to any situation, and navigate ambiguity to solve problems and eliminate obstacles to delivering on-time results.

Qualifications

Required Qualifications

Bachelor’s degree in Computer Science or Engineering IT technical discipline or equivalent engineering/software/services experience

3+ years of experience as a software engineer or software developer

Experience coding and debugging in languages such as C#, C++, Java, Python or similar modern development languages

Deep understanding of data structures, algorithms, programming patterns, and solving complex problems

Demonstrated history of excellent analytical and problem-solving skills

Demonstrated history of good decision-making, conflict resolution, and follow through

Strong written & oral communication skills

Highly Desirable Qualifications

Experience with cloud technologies such as Microsoft Azure, AWS, PCF or similar could technologies

Experience working in Agile process such as SAFE or similar Agile methodologies

Knowledge of frameworks such as Angular.js, React

Experience with analysis tools such as Azure Data lake, Azure Data factory, Python, etc.

#azcxp

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Required Qualifications

Highly Desirable Qualifications

#azcxp

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.